Yes, iTunes is unusable!

After transferring all my songs I plugged in my three ipods (not simultaneously) in to my new computer. The mini worked fine, the shuffle had no problem but when it came to the nano, itunes wouldn’t recognise it. It then said the ipod software needed updating. I agreed to this, and it promptly wiped all the songs from the nano and corrupted it. I spent most of Friday evening and Saturday morning trying to retrieve the nano, but to no avail. I followed all the advice on the Apple support site, but the nano won’t be recognised by the computer or itunes now, even after resetting. Inbetween bouts of sobbing, swearing and ranting the thought that kept coming back to me was ‘playing music shouldn’t be this difficult.’ So, reluctantly I think I’ll have to go back to CDs and just use ipod like a walkman, but not as the main music hub.

About eight years ago I spent a lot of time researching the computer business (for the course T171 – You, your computer and the Net which used the story of the PC to teach about computers). My attitude towards Microsoft varies between the standard anti-proprietary approach that anyone who works with open source software adopts and being a partial apologist. What I never understood though was the ‘Microsoft bad, Apple good’ attitude that many people have. Sure, Apple products have a much higher design aesthetic (Bill Gates wouldn’t really know good design if it control-alt-deleted him), but Apple products are by no means more robust than MS ones, and arguably the dogmatically practical approach of MS has done more to democratise computing than the somewhat elitist attitude of Apple. And as for openess, well Apple don’t score highly there either.

Is iTunes becoming unusable?

I am one of those iTunes users who has gone over completely – I don’t buy CDs anymore. All was well for a while, but increasingly I am finding that iTunes is struggling to scale up to the sort of demands that a well stocked library places on it. I’m not that an intensive user – I have about 2000 songs in my library – but on my old laptop it had become unusable. I think it is a real CPU hog, and it got to the stage where there was a one minute delay for every action. So you click on a song, a minute later it is highlighted. Trying to create playlists or organize your library is impossible.

I got a new laptop this week, and the performance has greatly improved. However, connecting to the music store is still painfully slow. The little bar goes halfway along and then stops. You go away, write a blog entry, come back and it’s still waiting. This is with a good broadband connection and a zippy processor.

I’m sure these problems can be ironed out but what it demonstrates to me is the way software gets stretched and used in ways that haven’t really been planned for by its designers. Apple must have done some load testing, but maybe not from the UK on a slowish laptop. The trouble is if you are setting yourself up as the new music format, then it has to be ultra-reliable. At the moment I am thinking of digging my old CD player out.

Now, if iTunes was open source, my guess is these problems would be ironed out, but at the moment they seem more concerned with adding new features rather than resolving reliability and robustness issues. I fear they will face something of a backlash though if these issues aren’t addressed.

The size of education

I had the final award board for a short course I created yesterday, T186 An Introduction to e-learning. It was a short (10 point) course, created as part of the short course programme in the Technology Faculty here. The course has gone along okay, but I think the short course programme hasn’t quite been the success we thought it might be. There was a feeling in distance education, particularly with the advent of e-learning, that perhaps the full 32 week, 60 point course was the wrong size of course, and shorter, more up to date courses might be the way to go. The jury is still out (there is a good argument that they haven’t been marketed particularly well), but the student numbers haven’t been what we had hoped. Maybe there is an effort threshold – if you’re going to sign up for a course it may as well be a full 30 or 60 point one.

What T186 is a good example of is reuse (actually despite all the talk of reuse there are very few real examples of it) – I created it from the Masters level course H806 Learning in the Connected Economy. H806 consists of about 120 Learning Objects (it was designed around learning objects from scratch), and I took about 30 of these and reversioned them so they were suitable for level 1 students. This usually involved simplifying the task a bit, removing some of the readings and altering the assessment strategy. Although it was never a case of simply reusing an object, they all needed reversioning to some extent, it greatly simplified the task of creating a new course.

H806 objects have also cropped in a couple of other courses and been reversioned for some internal staff development courses, demonstrating that if you preversion (ie design with reuse in mind) then the opportunities do arise. If we had done all our courses like this five years ago, imagine the stock of reusable material we’d have now…

Corporate sympathy

I had to renew my car tax the other day. I can’t tell you how impressed I was that I could do this online now. Gone are the days of lining up in post office queues sandwiched between chainsmoking alcoholics, only to find the document you have entitled ‘Insurance Certificate’ is not in fact a certificate of insurance, and being told curtly to come back and enjoy the experience again tomorrow.

I am always impressed when these things actually work because working for a large institution I have an appreciation of systemic complexity. One of the (many) problems with modern media is that they simply cannot understand complexity – they always seek to find an individual to blame and having done this, they feel the problem is solved. But in large organisations dealing with complex tasks it can be the case that everyone is working perfectly well but things can still go wrong. That’s the nature of complexity. For this reason I always find myself rather siding with the corporate spokesperson who is called on to a consumer rights programme such as Watchdog and is given a grilling by the unsympathetic presenter who prides themselves on being the people’s champion.

So, when things like the tax renewal work, I am pleasantly surprised because I have an understanding of the complexity of the problem – imagine having to coordinate all those databases, get agreement from the insurance agencies, create the appropriate software, check with the MOT database, and so on.

Learning Design project

Had a meeting yesterday with the people from JISC, who are funding the D4LD project which I am project director for. Our colleagues from Liverpool Hope also came along and we had the OUNL on the telephone.

The main aim of the project is to improve our Learning Design player, SLED, and the underlying Coppercore Learning design engine from the OUNL. We are doing this in the light of feedback from Liverpool Hope who are using the system on real live students on four courses.

The improvements tend to fall in to three categories:

  • Performance – this really degrades with a few users. We have found a few bottlenecks, probably in the database, but we are still unsure whether the performance issues come down to a fundamental architectural issue.
  • Usability – there are a number of interface issues we need to address, but at the moment the performance one overshadows these.
  • Bug fixes – the usual.

Apart from the LAMS system (which is not pure Learning Design, but is very usable) there aren’t really any other Learning Design players around (the effort seems to have gone into authoring systems). In trying to promote the Learning Design approach the barrier one often faces is its relative immaturity, and thus lack of good examples. Having a usable system, with learning designs from an actual course will make this job easier.

This is our third iteration of the SLED project, and it is still not clear that Learning Design is the way to go. I think a second strand of evaluation in this project is that of the specification itself. While I remain convinced that tools and a methodology that is focused around pedagogy and allows the exchange of designs is necessary in e-learning I am less sure that the formal IMS Learning Design spec is the way forward. I admire the very pragmatic approach taken by the James Dalziel and the LAMS team. In the Learning Design community the debate is often characterised as that between Learning Design with a capital L and D (Ie the specification) and learning design with a small l and d (ie a learning design type approach).

Is everything an urban myth?

When I was doing the post yesterday about the wisdom of crowds, I was going to use the example of the mob that attacked a paediatrician, confusing them for a paedophile, as an example of the dumbness of crowds. I was sure that this actually happened on an estate in Portsmouth, and many well informed people have used it as an example of the dangers of hysterical crowds.

Turns out it is something of an urban myth, and the truth is more about the dumbness of an individual than a cautionary tale about mobs, as the BBC reports.

I always flattered myself for having a reasonably good nose for urban myths, but it goes to show that you can always get fooled. I mean, next they’ll be telling me the Kentucky fried rat isn’t real.

The Granularity of Ideas

I’ve finally got around to reading The Wisdom of Crowds. It’s enjoyable, and while I know lots of bloggers have retaliated with tales of the dumbness of crowds, but I think that misses the point. We know that crowds can be dumb, and become mobs, but what is interesting is when they become smarter than the smartest individual. Suriowecki claims that conditions need to be right for this to happen.

What had put me off reading it though was that the title, or maybe the introduction, kind of told you all you needed to know. This is true of many popular business books that cross over to a general audience – for example the Tipping Point or The Innovator’s Dilemma are both neat ideas that can be pretty much encapsulated in a paragraph, or at least an article. The popular writer is in a dilemma here – in order for their book to be popular it needs to promote one good idea that could be conveyed in the typical Hollywood/elevator pitch. But the currency for such ideas is the book, so the idea has to be stretched over 80,000 words.

It would be nice if the blog post became the granularity for ideas wouldn’t it and then we could save all that time reading and writing books which aren’t really required. Not sure how you’d get rich in this model though…

The book manuscript leaves home

Today I finally managed to get the manuscript for my VLE book in the post. Well when I say manuscript what I actually mean is:

  • 2 printed copies of manuscript
  • Author questionnaire
  • 2 compact discs containing files
  • Folder containing 2 copies of all artwork
  • Disc overview sheet
  • Manuscript checklist

It has probably taken me as long to do all the post-writing stuff as it did to write the thing in the first place. You appreciate that academic publishing operates on fine margins so a lot of the mundane work is pushed back to the author. I bet Dan Brown doesn’t have to do all this extra work.

There is a short Martin Amis story, Career Move, which is set in a parallel universe where poets command huge advances and are media celebrities, and screenplay writers are struggling, unrecognised artists. So ‘Offensive from Quasar 13’ is struggling to be published in a little known journal, while ‘Sonnet’ is being fought over by agents. I like to imagine there is a similar alternative world where academic text books are sold in airports and read on holiday, while trashy thrillers are read by a select, niche audience…

It’s a strangely anti-climactic feeling getting the book off. I guess it’s because you know it isn’t the end, so it doesn’t have a cathartic quality. There will be corrections and queries to come back, and then the cover to be determined, and then, finally a printed copy in my hand. I suppose that is the point at which you should feel the sense of achievment, but it is so far removed, both temporally and psychologically, from the process of writing that it doesn’t seem to have any bearing on what you did. And by that time you’re doing something else anyway.

Guardian Online

I was up in London yesterday to have a meeting with Emily Bell, editor of Guardian Online. This was part of the broadcast review we are conducting at the OU. She had lots of interesting things to say, but perhaps what most struck me were the similarities between our organisations. For reluctant academics read entrenched journalists. There are concerns about maintaining a traditional market while reaching out for a new one, and the different quality demands in an online and print world, and also different styles of writing and working online. The Guardian solved some of these by setting up their online division as a separate business. I don’t think this is an option for the OU though, and the differences between our situations are as illuminating as the similarities.

Why you should love Zidane

Watched the world cup final last night which was of course marred/made memorable by Zidane’s headbutt and red card. I’ve been puzzling about this. He was about ten minutes away from being remembered as the greatest French player ever, probably overtaking Platini. And I think that is the key to his action. He could see the endless smug after dinner speeches, the fawning chat show appearances, the publicity work with Blatter and Chirac. It was a frightening epiphany. So he committed reputation suicide. Now he can enjoy his retirement in peace. You’ve got to admire that. More people should do it I think and save themselves from a kind of self-congratulatory purgatory.